visitor faq

Visitor and Volunteer FAQ

*This page will be updated for the 2022-2023 school year.*


Mills Park PTA appreciates all our volunteers!


Q: How do I check in when visiting the school or volunteering at the school?

A: When visiting Mills Park Elementary, please report directly to the front office to sign in. You must use the front entrance to the building. Please sign in to the visitor's log and fill out a visitor's badge to display. Do not go to your child’s classroom without signing in at the office first. This is for the safety of all students.

All visitors must wear a visitor’s badge. After signing in at the front office, please fill out a visitor's badge which is next to the visitor's log.  It is important that you display this badge prominently as you walk through the school. Staff members will ask to see your badge and escort you back to the main office if you do not have one.


Q: What do I need to do to volunteer?
A: All WCPSS volunteers must register and have an approved criminal background check prior to volunteering in WCPSS. Registration must be updated each school year and must be done from a computer at the MPE campus.  


Q: Where can I register?
A: For security reasons, you are only able to register from a computer at a Wake County Public School System campus. There are computers in our school’s Library Media Center that can be used for this. 


Q: When can I register?
A: At Mills Park Elementary, registration will be open every day between 8:30 am-3:30 pm.  From November 1, 2019, the volunteer system will be open on Mondays only, from 8:30 a.m.-3:30 p.m.


Q. Who doesn’t have to register?

A. Guest speakers and parents coming to school to eat lunch with their children do not need to be registered as volunteers. People who show up at schools for single or random occasions such as awards assemblies and presenters at career fairs, academic fairs and fundraising assemblies do not need to be registered as volunteers.


Q: Do I have to go to each school where I have children?
A: No, you can register at any school. Be sure to list all children and the schools they attend so that each school can be notified of your clearance status.


Q: How can I find out if I have been approved?
A: Your child’s teacher will be notified about your clearance status through our school’s front office.


Q: How long will it take until I find out if I am cleared?
A: The amount of time it takes to process volunteer requests and background checks varies depending on the volume of requests. The highest volume occurs at the beginning of the school year. Parents and other volunteers are encouraged to register as early in the school year as possible.


Q: Can I volunteer at my child’s school while I am waiting for notification?
A: No. Unfortunately, all volunteers must register and receive clearance notification before volunteering at their children’s schools. This is per WCPSS Board Policy.


Q: Am I allowed to have lunch with my child even though I have not been approved by WCPSS as a volunteer?
A: Yes.  WCPSS does not require parents to have volunteer clearance to eat lunch in the school cafeteria.    Kindergarten parents may also be requested by their  teacher not to have lunch with their child for the first few weeks of school to help children settle more easily into the kindergarten routine.


Q: What happened to the levels?
A: Approved volunteers are no longer assigned clearance levels as in the past (levels 1 through 4). Volunteer applications will be processed as approved, approved for driving, or denied. Applicants who are denied will be notified in writing by the WCPSS Human Resources Department. Approved applicants will be notified by the school.


Q: I am a WCPSS employee. Do I need to register if I want to volunteer in my child’s school?
A: No. WCPSS employees do not have to register as volunteers to perform volunteer roles outside of their job assignment, such as volunteering for their own child’s school and/or class.